Legal

Policies & Privacy

Last updated: May 25, 2026 · Dev App Global, Inc.

Privacy Policy Terms of Use Billing Policy SLA

1. Information We Collect

We collect information you provide directly: name, email address, company details, and billing information. We also collect usage data such as service interactions and invoice history.

2. How We Use Your Information

  • To provision and deliver the services you subscribe to
  • To generate and send invoices and billing notifications
  • To communicate service updates, renewals, and support responses
  • To comply with legal obligations and enforce our terms

3. Data Storage & Security

All data is stored on servers located within the United States. Passwords are hashed using bcrypt. Database access uses parameterized queries to prevent injection. Data in transit is protected by TLS 1.2+.

4. Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share data with trusted service partners (cloud storage, email delivery) solely to operate our platform under strict confidentiality agreements.

5. Data Retention

Account and invoice data is retained for 7 years to comply with financial record-keeping requirements. You may request deletion of non-financial personal data at any time by contacting sales@devappglobal.com.

6. Your Rights

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of data not subject to legal retention requirements
  • Opt out of non-transactional communications

7. Contact

For privacy inquiries: sales@devappglobal.com · +1 (305) 555-0199

1. Acceptance of Terms

By creating an account or using any Dev App Global service, you agree to be bound by these Terms of Use. If you do not agree, do not use our platform.

2. Permitted Use

Services are provided for lawful business purposes only. You may not use our platform to engage in any activity that violates applicable laws, infringes intellectual property rights, or interferes with the operation of our systems.

3. Account Responsibility

You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately at sales@devappglobal.com of any unauthorized access.

4. Service Availability

We target 99.9% uptime for all services. Planned maintenance windows will be communicated at least 48 hours in advance. Unplanned outages are addressed under our SLA terms.

5. Modifications to Services

We reserve the right to modify, suspend, or discontinue any service with 30 days' written notice. In the event of discontinuation, a pro-rated refund will be issued for unused subscription periods.

6. Governing Law

These terms are governed by the laws of the State of Florida, United States. Any disputes shall be resolved in the courts of Miami-Dade County, FL.

1. Pricing & Invoicing

All prices are listed in USD. Invoices are generated automatically upon purchase and at each renewal cycle. A copy is sent to your registered email address and stored permanently in your client portal.

2. Recurring Billing

Monthly and annual subscriptions are billed automatically at the start of each cycle. You will receive an invoice notification at least 3 days before each billing date.

3. Cancellations

You may cancel any subscription at any time from your account dashboard. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused days within a paid period.

4. Refunds

Refunds are considered on a case-by-case basis for service failures caused by our infrastructure. One-time services (code reviews, App Store publishing) are non-refundable once delivery has commenced.

5. Tax

Services billed to US entities are currently invoiced without additional sales tax. International clients are responsible for VAT, GST, or equivalent taxes applicable in their jurisdiction.

1. Uptime Commitment

Dev App Global commits to 99.9% monthly uptime for all active subscription services. This equates to no more than 43.8 minutes of unplanned downtime per month.

2. Incident Response

  • Critical (service down): Response within 1 hour, resolution target 4 hours
  • Major (degraded performance): Response within 4 hours, resolution target 24 hours
  • Minor (cosmetic/non-blocking): Resolution within next maintenance window

3. SLA Credits

If monthly uptime falls below 99.9%, affected clients receive service credits as follows:

  • 99.0% – 99.9% uptime: 10% credit on monthly invoice
  • 95.0% – 99.0% uptime: 25% credit on monthly invoice
  • Below 95.0% uptime: 50% credit on monthly invoice

4. Exclusions

SLA credits do not apply to downtime caused by: client-side infrastructure failures, force majeure events, scheduled maintenance windows communicated in advance, or actions taken at client request.

5. Claiming Credits

To claim an SLA credit, contact sales@devappglobal.com within 30 days of the incident with the affected service and date range. Credits are applied to the following month's invoice.